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| Frequently Asked Questions |
Security Systems:
Q: My alarm accidentally went off. How do I turn it off?
A: Don't panic, remember your code. Carefully disarm your system by entering your code in the keypad. After you have reset your system, call the Central Monitoring Station to inform them of the false alarm.
Q: An alarm occured and I have already reset my system. How do I cancel this alarm through the Central Monitoring Station?
A: Call the Central Monitoring Station. You will need to give the dispatcher your name and/or Account Number and your Passcode. This will cancel an alarm.
Q: An alarm occured and I have already reset my system, but there still seems to be a problem with the system. What should I do?
A: When you call the Central Monitoring Station, please let them know of any problems you might be experiencing with your system. Request a technician to be paged. They will immediately contact our service department. You can also call into our office directly for service.
Q: When can I receive service on my system?
A: Our service technicians are on-call 24 hours a day. Whenever you have a problem, please call our office or the Central Monitoring Station and request a technician to be paged.
Q: I have just installed DSL on my phone lines. Will this effect my alarm system?
A: Installing DSL could possibly inhibit your alarm system from reporting properly. Always test your system to ensure it is reporting properly after the installation. This can be done by placing your system on test through the Central Monitoring Station and arming your system. Next, set off devices to send an alarm to Central Monitoring Station (ex: open a door or walk by a motion). After a few minutes, disarm your system and call the Central Monitoring Station to check if the alarm signals were sent through properly. If they were not, please contact our service department to have a DSL Filter installed.
Q: How can I update my Emergency Contact List?
A: If you should need to update your Emergency Contact List, you may do so by calling into our office and speaking with one of our Customer Service Representatives. They will assist you in the process. Please be aware that we do need all requests in writing. This may be done via email, fax, or mail.
Q: How can I place my system on test?
A: If you should need to place your system on test, please call into our office or the Central Monitoring Station to request this. You will need to provide your name and/or Account Number and your Passcode. Any requests to have place your system on test through our office must be done in writing. This may be done via email, fax, or mail.
Q: I have placed my system on test, but it still went off. Why did this happen?
A: Your system was placed on test through the Central Monitoring Station. Therefore, the Central Monitoring Station will disregard any alarms that occur. However, your system is functioning and could possibly still go into alarm.
Q: Is there a way I can update my account information at the Central Monitoring Station myself?
A: Yes! You now have the ability to log into your account and make changes such as updating your Emergency Contact List, Passcodes, and even placing your system on test! You can request access to your account by accessing the Client Log-In section of our website. It will lead you through how to request your log-in information.
Q: How do I arm and disarm my DMP system?
A: When arming or disarming your system, enter your code in the keypad, push the COMMAND button, and choose ARM or DISARM. If you have any problems, please call into our office to speak with a technician.
Q: What is the difference between ALL and PERIMETER when I am arming my DMP system?
A: If you are leaving the premises and would like to arm all of your devices such as doors and motions, choose ALL. However, if you only wish to arm doors and possibly window contacts (ex: if you are going to bed), choose PERIMETER.
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